Citizen CLP621

Product Manual

The product manual outlines printer specific issues, and can be viewed File:CLP621 Manual.pdf in PDF format.

Drivers and Utilities

Up to date Drivers and Utilities can be found at the Citizen Support Site

CLP Series Windows Driver Citizen_7.1.5_M-2 File:Citizen 7.1.5 M-2.exe VuePrint Utility File:Vue Print Utility Installer.exe

CLS621

The CLP621 has been replaced by the CLS621. The new model is capable of emulating various Datamax and Zebra languages, so is compatible with the Citzen tag printing in Executive provided it is properly configured to print the right language.

Factory defaults appear to set it to Zebra, so new CLS621 models may need to go through the following procedure:

1 Turn Power Off

2 Press Mode/Repeat key and Power On

3 Do you want to reset this printer to factory settings? Yes (Pause)

4 Do you want to print current menu settings? No (Stop)

5 Do you want to change the menu settings? Yes (Pause)

6 Do you want to change Global Config Menu? No (Stop)

7 Do you want to change Page Setup Menu Items? No (Stop)

8 Do you want to change System Setup Menu Items? Yes (Pause)

9 For this section of questions, select Pause for the first 9 or so, until you come to Emulation Select (after Control Code). Choose Change Value (Stop)

10 First should be DMI, choose Next Item (Stop)

11 Next should be DM4, choose Select (Pause)

12 It should now restart the printer in Datamax DM4 emulation mode. This should reinstall the driver on Win7 computers (especially if you've already installed the main Citizen CLS621 driver (not the C or Z variation)

13 Test printing and ensure it does not put on the warning light when sending print jobs anymore. Contact support if troubles persist.

Installation

1 Download the drivers here File:Citizen 7.1.5 M-2.exe and Save them to your desktop

2 Double click Citizen_7.1.5_M-2.exe and run the Installation Wizard

3 Accept the License Agreement and click Next

4 Accept the Installation Directory (C:\Seagull by default) and click Next

5 Click Finish to unpack the driver and launch the Setup Wizard

• • Installation Instructions are displayed, use these as further reference

6 In the Setup Wizard, choose to Install a New Printer

7 Choose your printer model (CLP621 in this case)

8 Choose the port you are installing on

9 Choose to share the printer as CitizenCLP621

10 Review the settings and click Finish to install

11 When the installation is complete, close the wizard

Troubleshooting

Alignment Problems

Label Gap Sensor

The Label Gap Sensor is used to determine the length of each tag, and controls the advancement of tags. If printing or using the Form Feed button causes many tags to advance and an error signal is given, there may be an issue with the Label Gap Sensor alignment. To align the gap sensor, see page 40 of the File:CLP621 Manual.pdf or the Citizen FAQ Site.