Tags

Executive supports the following tag printers, click for more details on each and troubleshooting help. General tag troubleshooting is below.

Specific Models

Zebra TLP2844 (and TLP2742)

Citizen CLP621 (and compatible Citizen models)

Datamax E4203

Printer Mapping to USB

1. Go to Start->Printers and Faxes, find your tag printer, right click it, click Properties. Click the Sharing Tab and Share this Printer as 304.
2. Go to Start->Run and type _cmd_ and hit Enter to bring up the Command Prompt.
3. Type net use LPT1: \\computername\304 (where computername is the name of this computer, to find this right click My Computer, click Properties, click the Computer Name Tab, and find the computer name. It will be everything until the first decimal point. Ex: ExecWorkstation1.domain would be named ExecWorkstation1)

The print job sent to the LPT1 port should now redirect to the shared tag printer and successfully print the job.

Troubleshooting and Sharing with other Computers

Sharing the Printer

1. On the first computer, go to Start-Printers and Faxes and open the Properties for the Zebra printer.
2. Under Sharing, share the printer if it's not already shared. Write down the Share Name.
3. Right click on My Computer, and go to Properties. Go to Computer Name, and write down the Full Computer Name (excluding the domain, which is everything after the '.').

Mapping the Printer to a Workstation

1. On the second computer, go to Start-Run. Type in cmd to open up a command prompt window.
2. Type net use lpt1: \\ComputerName\PrinterShareName
   • So if my computer is name ExecutivePC and my printer is shared as Zebra2844, I'd type net use lpt1: \\ExecutivePC\Zebra2844
3. Then after hitting enter, you should see that 'The command completed successfully.'
4. Next make sure that Tags-Setup Rattail Tags have the same settings on both workstations.
5. Then test printing to ensure the tag prints properly.

If you then get Error 53 in the future on the secondary workstation when trying to print tags, it means that the mapping needs to be redone as it's been lost (possibly due to a restart of the computer). If this happens multiple times, you can create a batch script on the desktop that will reset the printer so you just double click it to reset the mapping. It could even be set to run on startup if its a common issue, which should eliminate the need to reset it manually.

Batch File for Mapping

To create a batch file to reset your printer mapping as described above:

• Create a new file in Notepad and save it to your desktop as Printer Reset.bat (removing the txt file extension and saving as type 'all files')
• Enter the following text (using your computer name and printer share name):

net use LPT1: /d net use LPT1: \\computername\304

This can be run to delete the existing LPT1 mapping and remap it if errors are occurring. It can also be placed in the Windows startup folder if it happens very frequently when restarting the computer.